COMPLAINTS & DISPUTES

(For Consumers and the General Community)

How can I complain about Ability Incorporated?

Ability Incorporated encourages/assists in having an independant advocate from the community to help you. 

STEP 1:
Talk to the person I have problem with.

STEP 2:
Talk to Ability Incorporated's Manager on
(02) 6628 8188 or FreeCall 1800 657 961

STEP 3:
Write to the President or Vice President of the Complaints Committee:
P.O. Box 432
Ballina, NSW, 2478

STEP 4:
Talk to 'Complaint Resolution and Referral Service' and 'The Abuse and Neglet Hotline' on 1800 880 052

STEP 5:
Talk to Disability Complaints Service on 1800 424 007 or The Department of Family and Community Services on 8255 1011